Royal Jordanian strives to improve its passengers' travel experience. However, if you have a less-than-satisfactory experience with the airline, you can always share your concerns with the airline. They are always ready to take the feedback and complaints of their customers, as it helps them grow and improve. This guide will walk you through the steps to effectively communicate your complaint to Royal Jordanian Airlines.
Step 1: Gather Necessary Information
Before you proceed with your complaint, ensure that you have all the relevant details at hand. This includes:
Having this information ready will make the process smoother and more efficient.
Step 2: Contact Customer Service
Royal Jordanian Airlines offers several Royal Jordanian customer service channels through which you can submit your complaint. Here are the main options:
1. Online Complaint Form
Royal Jordanian Airlines provides an online complaint form on its official website. This is often the most convenient way to submit a complaint, as it allows you to include all the necessary details and supporting documents in one place.
Steps To Submit An Online Complaint:
2. Email
You can also send a detailed email outlining your complaint to Royal Jordanian Airlines? customer service department.
Steps To Submit A Complaint Via Email:
3. Phone
If you prefer speaking directly with a customer service representative, you can call Royal Jordanian Airlines? customer service hotline.
Steps To Submit A Complaint Via Phone:
Royal Jordanian tries its best to enhance the travel experience of its passengers. However, sometimes, passengers may have to endure some inconvenience. If this happens, they can apply for a claim from the airline. The airline will compensate the passengers if they face a delay, baggage is lost, or the flight is canceled without prior notification to the passengers. This compensation can be in monetary terms, or the airline may offer voucher points or discounts for your upcoming booking. The passenger must apply for compensation. Here?s how to do it:
The airline may contact you later to discuss your concerns briefly. If you fall within the airline's policies, you will get compensation.
Some passengers may have certain questions before they apply for a claim. Also, those not comfortable with the online procedure can dial the Royal Jordanian helpline number, and their agent is ready to help in every situation. To get a person from the airline on the line and raise a claim, follow the steps below:
The agent will make a claim on your behalf and inform you about the status through email.
Royal Jordanian thrives on taking feedback and complaints from its passengers regularly to introduce new innovations to its services and improve the passengers' travel experience. Yet, if you face any inconvenience, they are ready to compensate you. Read the information above to know more.