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How Do I Complain To Royal Jordanian Airlines?

Royal Jordanian strives to improve its passengers' travel experience. However, if you have a less-than-satisfactory experience with the airline, you can always share your concerns with the airline. They are always ready to take the feedback and complaints of their customers, as it helps them grow and improve. This guide will walk you through the steps to effectively communicate your complaint to Royal Jordanian Airlines.

Step 1: Gather Necessary Information

Before you proceed with your complaint, ensure that you have all the relevant details at hand. This includes:

  • Flight Details: Flight number, date of travel, and departure and arrival locations.
  • Booking Information: Your booking reference number and ticket details.
  • Personal Details: Your full name, contact information, and frequent flyer number (if applicable).
  • Issue Details: A clear and concise description of the problem, including dates, times, and names of any staff involved, if possible.
  • Supporting Documents: Any receipts, boarding passes, photographs, or other documentation that supports your complaint.

Having this information ready will make the process smoother and more efficient.

Step 2: Contact Customer Service

Royal Jordanian Airlines offers several Royal Jordanian customer service channels through which you can submit your complaint. Here are the main options:

1. Online Complaint Form

Royal Jordanian Airlines provides an online complaint form on its official website. This is often the most convenient way to submit a complaint, as it allows you to include all the necessary details and supporting documents in one place.

Steps To Submit An Online Complaint:

  • Visit the Royal Jordanian Airlines website.
  • Locate the ?Contact Us? and find the ?Complaint form.?
  • Find and click on the ?Complaint Form? link.
  • Fill in the form with your details and description of the issue.
  • Attach any supporting documents.
  • Submit the form.

2. Email

You can also send a detailed email outlining your complaint to Royal Jordanian Airlines? customer service department.

Steps To Submit A Complaint Via Email:

  • Compose a detailed email including all necessary information and documentation.
  • Address the email to the customer service department. The email address can usually be found on the airline?s website in the ?Contact Us? section.
  • Send the email and keep a copy for your records.

3. Phone

If you prefer speaking directly with a customer service representative, you can call Royal Jordanian Airlines? customer service hotline.

Steps To Submit A Complaint Via Phone:

  • Dial the customer service number found on the airline?s website.
  • Follow the IVR to get to the appropriate department.
  • Explain your issue to the representative and provide any necessary details.
  • Take note of the representative?s name and a reference number for your complaint, if provided.

How Do I File A Claim With Royal Jordanian?

Royal Jordanian tries its best to enhance the travel experience of its passengers. However, sometimes, passengers may have to endure some inconvenience. If this happens, they can apply for a claim from the airline. The airline will compensate the passengers if they face a delay, baggage is lost, or the flight is canceled without prior notification to the passengers. This compensation can be in monetary terms, or the airline may offer voucher points or discounts for your upcoming booking. The passenger must apply for compensation. Here?s how to do it:

  • Land on the official web page of Royal Jordanian.
  • Click on ?Contact Us.
  • Tap on the ?Claim form.
  • Choose your reason for the claim.
  • Continue to complete the form.
  • Explain your inconvenience briefly in the comment box.
  • Submit the form.

The airline may contact you later to discuss your concerns briefly. If you fall within the airline's policies, you will get compensation.

How Do I File A Flight Claim?

Some passengers may have certain questions before they apply for a claim. Also, those not comfortable with the online procedure can dial the Royal Jordanian helpline number, and their agent is ready to help in every situation. To get a person from the airline on the line and raise a claim, follow the steps below:

  • Dial the official number of Royal Jordanian.
  • Follow the IVR and press the key that leads to a real person on the line.
  • Provide the booking details to the agent.
  • Discuss your concern and inconvenience and claim compensation.

The agent will make a claim on your behalf and inform you about the status through email.

Conclusion

Royal Jordanian thrives on taking feedback and complaints from its passengers regularly to introduce new innovations to its services and improve the passengers' travel experience. Yet, if you face any inconvenience, they are ready to compensate you. Read the information above to know more.